The new model provides customers with a single view of TCS, encompassing project delivery and relationship management. The structure provides opportunities for leadership growth at all levels and encourage the next generation of leaders.
The five groups will include the industry solutions group (ISG), which will look after post-sales service.
Since the BFSI (banking, financial service and insurance) segment is the largest section of ISG with more than 35,000 people, it will be further divided into four units.
The major markets group will focus on the UK, US and Europe; and the new growth markets group will focus on India, Asia-Pacific and emerging markets. The groups will be responsible for getting new clients. It will also be responsible for brand-building , maintaining relations with the analysts' community and the customers.
The ISG will cater to existing and new customers across geographies. Each group will have a revenue size in the range of $250-500 million and staff of up to 5,000, be accountable for its own profits and pursue its own human resources and market strategies.
The delivery for the major markets group - which handles new orders in the UK, US and European geographies — is to be done by the ISG. The other two groups comprise the strategic initiative group (for SMEs and BPO firms), and the organisation infrastructure group.
Image: An man speaks on his mobile phone as he sits in front of the 'Infothela-information cart,'information cart. The Infothela which has been developed by the Indian Institute of Technology(IIT) Kanpur, is a mobile internet and information kiosk on a tricycle with pedal-powered generator aimed to spread internet awareness in far-flung villages of the country. | Photograph: Indranil Mukherjee/AFP/Getty Images
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