"We have made investments to diversify our revenues and grow in new markets, to develop new services and solutions, and build new delivery centres globally. These investments are already beginning to pay dividends. The above average revenue growth from our emerging markets is helping to accelerate overall company growth," acknowledges Ramadorai.
The UK, for instance, added over $1 billion in revenue and Europe contributed over $500 million, while the revenue from US has stayed at about 50 per cent. Emerging markets, including APAC, Latin America, India and West Asia and Africa, comprised almost $1 billion or about 20 per cent of company revenue.
Staying agile
TCS is the only IT firm in India to have over 100,000 employees. "As we continue to grow and scale beyond 100,000 employees, we need an organisational structure that is nimble and agile to allow us to capture new growth opportunities," says Ramadorai.
The company recently introduced a new model with five groups and about 20 semi-autonomous units that came into effect from April 1 this year. The idea, according to the chief operating officer (COO) and executive director N Chandrasekaran, was to reorganise the company's global operations into integrated, customer-centric units to enhance customer focus, drive operational agility and address growth opportunities.
Image:Chief executive of Indian software exporter, Tata Consultancy Services, S Ramadorai (L), along with Ratan Tata, chairman of the Tata group, listens to a shareholder's query at the Annual General Meeting of the group software firm Tata Consultancy Services (TCS) in Mumbai. | Photograph: Pal Pillai/AFP/Getty Images
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