Life insurance claims make many people cringe - the paperwork, repeated visits to the insurer’s office, delays. But the onus is also on life cover buyers and claimants to make the claim process easy.
The pain of losing a dear one can be aggravated by complications while seeking an insurance claim. The task of making life insurance claims easier for nominees begins at the time of buying the policy itself.
Joydeep Roy, chief distribution officer, Tata AIG Life Insurance, says that non-disclosure and fraud are the most significant reasons for repudiation of claims. The other area where claims can go wrong is the claim form. Nominees should ensure that it is filled correctly.
Saji George, head, operations and underwriting, Bajaj Allianz Life Insurance, adds that the claimant should cooperate with the insurer’s representatives in the procurement of documents from institutions or individuals like hospitals and doctors.
Here are five ways to make the claim process hassle-free.
Text: Bridget S Leena and Nikhil Menon
Illustration: Sajith Kumar
Graphics: Manojit Datta
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