Etiquette and polish, both in personal and business settings, are linked to how well we communicate.
Most people think communication is all about speaking and devalue the importance of listening.
And many others don't realise what a vast difference there is between simply hearing what is being said and really listening.
People who know how to listen learn more, care more, and end up being the ones we want to be around socially as well as professionally.
Want to improve your listening skills?
Understand why you need to listen and remember to practise these tips the next time you conduct a conversation.
Text: Nasha Fitter
Illustrations: Dominic Xavier
Nasha Fitter operates Fitter Solutions, a communication and training organisation with expertise in public and interpersonal communication.